Hardcore Defense accepts product returns within 30 days of the date of purchase. To be eligible for a return, the product must be unused and in the same condition as originally received.
All returns require you notify us at firstname.lastname@example.org and include your name, date of purchase, and reason for the return. Hardcore Defense will provide a return shipping label.
Once your returned item(s) have been received and inspected, we will send you an email to notify you that we have received your returned item and inform you of the approval or rejection of your refund. If you are approved, a credit will be applied to your original method of payment. A $15 per product restocking fee, the cost of the return shipping, and the cost of replacing any missing or damaged packaging may be deducted from the amount due for refund.
We strive to process all returns and refunds within 5 business days of receipt of returned product. For credit card and Paypal refunds, our ecommerce transaction processor may require up to a further 5 business days to credit the funds to your account.