Hardcore Defense accepts product returns within 21 calendar days of the date of purchase. To be eligible for a return, the product must be unused and in the same condition as originally received.
All returns require you notify us at email@example.com and include your name, date of purchase, and reason for the return. Hardcore Defense will provide a return shipping label.
Once your returned item(s) have been received and inspected, we will send you an email to notify you that we have received your returned item. If you are approved, a credit will be applied to your original method of payment. The credit is the purchase price of the returned item(s), less a 3% restocking fee (essentially our non-recoverable financial transaction fees), the cost of the original and return shipping of the product, and the cost of replacing any missing or damaged packaging as necessary.
We strive to process all returns and refunds within 5 business days of receipt of returned product. For credit card and Paypal refunds, our ecommerce transaction processor may require up to a further 5 business days to credit the funds to your account.