Return and Refund Policy
Hardcore Defense accepts product returns within 21 calendar days of the date of purchase. To be eligible for a return, the product must be unused and in the same condition as originally received.
All returns require you notify us at firstname.lastname@example.org and include your name, date of purchase, and reason for the return. Hardcore Defense will provide a return shipping label.
Once your returned item(s) have been received and inspected, we will send you an email to notify you that we have received your returned item. If you are approved, a credit will be applied to your original method of payment. The credit is the purchase price of the returned item(s), less the 3% Payment Processor's Fee, the cost of the original and return shipping of the product, and the cost of replacing any missing or damaged packaging as necessary.
An order which is cancelled by the customer prior to shipping will be refunded in an amount equal to the order value less the 3% Payment Processor's Fee.
We strive to process all returns and refunds within 5 business days of receipt of returned product. For credit card and Paypal refunds, our ecommerce transaction processor may require up to a further 5 business days to credit the funds to your account.